email campaign FAQs

email marketing FAQs


How long does it take to get an account set up?

Once you submit our request form, one of our Account Managers will contact you to complete the process. Generally, you'll be up and running within a few minutes.

Why do I have to go through an Account Manager?

We are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. We want to help you get the best design for your emails on Image web Mail and working directly with us is the best way we can get you up and running quickly.

What about support?

Image web mail has a great deal of helpful information built into the system and accessible through the "help" button at the upper right when you're inside your account. In addition, you can email us with questions or problems at

Can my newsletter look like my website?

Yes. Our design team can make you a Image Web Mail template that will ensure design continuity with your website.

How does Image Web Mail integrate with my website?

There are two main ways. First, you can put simple forms on your website to allow visitors to subscribe to your email lists. Second, you can automatically display all of your past email newsletters so that website visitors can see them. This display is handled automatically. Contact us for more information on this topic.


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